All products are packed in paper boxes or woven bag, If you have any special packing instructions, for example to include a personalized love note, kindly key in your request when placing your order.
We’re sorry that you didn’t love your KOYOTO products. Kindly speak to us as we’d love to hear your feedback and come up with the best solution to assist you. It’s also good to know that all items purchased online can be returned within 7 days from the date of purchase. Kindly make sure all returning items are no stain,no damage,no scratches,all original packaging and product catalogue,instruction manual,etc. is available and in very good condition. Discounted items are not eligible for return unless otherwise stated.
Firstly, we are very sorry for the inconvenience caused! We have a very small team and sometimes we work around the clock to provide you with the best service. If we’ve made a mistake unintentionally, kindly forgive us and let us make it up to you. Our customer service is always here to assist you.
We are very sorry for the inconvenience caused! We minimize the risk of parcel being mishandled during delivery by using paper box or woven bag packaging.However, we are unable to control the shipping & logistics process but fret not! You can contact us and we will attend to the matter immediately.
On rare occasions where we are unable to fulfil your order, we will notify you for a refund promptly. If your refund is due to a processed order cancellation, kindly bear with us for the necessary arrangement involved to a successful refund.