-West Malaysia: 2 to 4 working days after purchase.

-East Malaysia and Singapore: 3 to 7 working days after purchase.

-Yes! All KOYOTO Spine Care Products do provide a warranty period from 1 to 2 years depending on the type of product:

Spine Care Pillow/Cushion: 2 years warranty against any manufacturing defects and defects arising from normal usage.

Spine Care Device: 1-year warranty against any manufacturing defects and defects arising from normal usage.

-Spine Care Pillow/Cushion: The shape of the memory foam has changed, flattened out or the zipper is not functioning properly.

-Spine Care Device: velcro fasteners are not functioning properly, massager motor and adapter are not functioning properly, elastic straps are broken, and stretchers are broken.

**Product defects that arise from rough use or abnormal usage (e.g., using the product without referring to the user manual) are not covered by the warranty.

(1) Provide a few clear photos of the defective parts on the product.

(2) A photo of the original Invoice.

(3) Details elaboration regarding the defective parts.

Email or Whatapps the above information to us.

When we verify that the product is eligible for a warranty claim, we will notify you and you must courier the product to us. Once we receive and reconfirm that the product is eligible for a warranty, we will send you a new product.

**KOYOTO will determine the eligibility of any warranty claim based on our sole discretion and judgment.

The most vital part of your back is your spinal cord. The spinal cord is composed of 33 individual vertebrae that interlock with each other, to create a ‘spinal column’. There are 4 primary areas of the spinal cord, the cervical area; connecting directly to your skull, the thoracic and lumbar area; acting as the mid-section, and lastly the sacral area; connecting to your hip bone.

Spinal cord injuries are those that result in damage to the spinal cord, a bundle of nerves that are located in the spinal column. Almost every adult has suffered at least once by an episode of pain in the back that took days to be healed. Sometimes this pain might last hours, but it can also last months or even years or having episodes that come and go.

There is not always an obvious answer on this, however, there are multiple factors that can lead to an episode or frequent episodes of back pain. This might be because nowadays people are less active, they do more of office work, they don’t have much of musculoskeletal involvement in their everyday life, they don’t train, they sit for many hours in a chair using computers or mobiles, etc.

Between every vertebra, there are small hardened disc-like objects that contain jelly-like fluid core called spinal discs. The primary function of these discs is to absorb shock, align the vertebra together, and allow for flexibility in the spine. In other words, spinal discs allow you to move your back freely and prevent your spinal cord from fracturing.So needless to say these, little guys are really important.

The premium quality of KOYOTO’s Neck,Lumbar and Seat Support Cushion can effectively relieve those pain caused by spinal cord from cervical, thoracic, lumbar to sacral area. The various types of Contour Pillow from KOYOTO supports human spine in its most natural position while asleep, helps to enjoy a restful night’s sleep, and ensures waking up without annoying neck, shoulder or back pain.