Shipping And Delivery Policy

1.Where does KOYOTO ship to?

We ship within Malaysia and Singapore.

2. How much is the shipping cost?

We provide free shipping for West Malaysia. While for East Malaysia and Singapore is a flat rate of RM35 and RM48 respectively.
Our products are shipped out from Shah Alam,Selangor and it typically will be delivered within: 
2-4 working days for West Malaysia 
3-7 working days for East Malaysia and Singapore

3. When will my order be shipped?
All our KOYOTO products are ready stock and we ship out within 2 working days. You will get a shipment and tracking notification email as soon as your parcel is on its way. If your order does not arrive by the scheduled date, kindly contact the courier service provider with the tracking ID provided or speak to our friendly KOYOTO customers service for assistance.
 
4. I need the order fast, can I pick it up from you?
Yes, items are available for pick up at our office at 55, Jalan Bulan U5/167, Bandar Pinggiran Subang, Section U5, 40150 Shah Alam, Selangor, Malaysia from Monday to Friday between 9am – 5pm. When you place your order, leave a note at checkout cart stating that you would like to pick up your order personally. We will contact you via email/Whatsapp once your items are ready for pick up.
 
5. Why is the tracking number not showing up on the system?
Courier companies usually take up to 24 – 48 hours to update and reflect the tracking status. So not to worry if you do not see the delivery status on the first day of shipping. However if you have difficulty tracking down your parcel, kindly contact us for assistance.
 
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